Ganu reimagines the weakest link in customer support: the handoff from bot to human. Instead of dumping a raw chat transcript on a support engineer, it generates a structured handoff card — issue summary, steps already tried, recommended first action, customer sentiment, and routing suggestion.
A silent evaluator runs alongside every conversation, continuously assessing resolution confidence and deciding when escalation truly makes sense — not too early (wasting human time) and not too late (frustrating the customer).